Visit with Santa

• Please allow some flexibility in appointment timing; we do our best to stay on schedule, but a magical experience can take time! We appreciate your patience and flexibility as our elves work hard to make this season special.
• Your time with Santa usually lasts **3-5 minutes** (depending on group size and visit details).
• After meeting Santa, review your photos with assistance from a Santa helper and finalize your purchase.
• Let us know if there's anything we can do to make your experience even more enjoyable!

Booking Tickets

• Pay Now, Decide Later: An $8 online reservation fee will apply toward your photo purchase.
• One Reservation Per Family: Only one reservation is needed per immediate family. Cousins or friends attending together should make separate reservations.
• Non-Transferable Tickets: Tickets are valid only for the specified date and time. Missed reservations may be accommodated based on availability.
• Adult Supervision: Children must be accompanied by an adult (over 18 years).

Changes, Cancellations & Refunds

• Cancellations or changes must be made at least 24 hours in advance via the link in your ticket email.
• We cannot accept cancellation requests via email or social media.
• Refunds are provided only with 24 hours' notice or if the event is canceled due to adverse weather. No refunds are given for non-attendance.

Event Cancellations

• If we must cancel the event, we will offer affected customers a new date (subject to availability) or a full refund.